In the ongoing war with USAir, a war which I am only aware of, they ended up putting 1,000 “Customer Appreciation Bonus” points into my account today even though they said they were going to then they said Oops!, no they weren’t and then today they did. So I apologize.
This morning on my USAir flight I had a tote/briefcase and an overnight bag both of which I was going to take on the plane. But because I was in Zone 5, by the time I got on the plane there was no more room in the overhead bins so they took my bag right before I set foot on the plane. Normally you would then pick up your bag right outside the plane, but my bag was sent the route of the other checked bags and was sent down to baggage claim.
And now I don’t.