After ten years of loyalty to them, last night resulted in an unsatisfying go-round with TiVo’s technical and customer support and, therefore, we are severing ties and moving on.
In other household item news, one of my favorite pots lost its handle due to old age. I thought that this brand, Revere Ware, has a lifetime guarantee so I called them this morning. The woman I spoke with was great and a new pot is being shipped to me at no charge and I don’t have to send the old one back.
A twenty-five-year-old pot being replaced easily and quickly at no charge to me. A two-year-old TiVo box with a corrupt hard drive can be replaced in a few weeks at a cost to us of $250 and then we have to return the one that isn’t working. Wait, I think a portion of the $250 would be credited back to us two billing cycles after they receive their broken crap (I am surprised it took so long for even a soft four-letter word to emerge in the TiVo portion of this post and you should be too) from us, but I’m not sure after speaking with three different people all with conflicting information.
I can’t wait to eat something yummy I make in my new pot while I watch non-TiVo TV. Who would ever think that between an electronic device and cookware that the DVR would be the one to leave a bitter taste in my mouth?
